Privacy Policy

This Privacy Policy explains how Plainfax may collect, use, disclose, and protect information when you access or use its websites, pages, services, features, content, messaging programs, or materials. By using the website or service, you acknowledge the practices described in this policy.

1. Information Plainfax Collects

Plainfax may collect information you provide directly, information collected automatically when you use the service, and information received from third-party services that you choose to connect or use.

• Information you provide may include contact details, account information, communications, preferences, support requests, mobile phone numbers, opt-in records, and any content you submit through the service.
• Information collected automatically may include IP address, device type, browser type, operating system, pages viewed, referring URLs, dates and times of access, approximate location derived from technical data, and usage activity.
• Information from third parties may include authentication details, profile information, payment status, or other information made available according to your settings with those third parties.

2. How Plainfax Uses Information

Plainfax may use information to provide, operate, maintain, secure, and improve the service; create and manage accounts; process requests and transactions; communicate with you; deliver SMS or other messages you request or consent to receive; respond to support needs; personalize your experience; analyze usage; prevent fraud or abuse; comply with legal obligations; and enforce applicable terms and policies.

3. Cookies and Similar Technologies

The service may use cookies, local storage, pixels, log files, and similar technologies to remember preferences, keep sessions active, understand usage, improve performance, and protect against misuse. You can often adjust browser settings to limit cookies, but some parts of the service may not function properly without them.

4. How Information Is Shared

Plainfax does not sell personal information. Plainfax may share information with service providers, vendors, payment processors, hosting providers, analytics providers, professional advisors, and other parties who help operate and support the service. These parties are permitted to use information only as needed to provide services to Plainfax or as required by law.

Plainfax may also disclose information if required by law, subpoena, court order, or other legal process; to protect rights, safety, and security; to investigate potential violations; to prevent fraud or abuse; or in connection with a merger, acquisition, financing, reorganization, or transfer of assets.

5. SMS Privacy and Mobile Opt-In Data

If you provide a mobile number or opt in to receive SMS or MMS messages from Plainfax, Plainfax may use your mobile number, opt-in status, consent records, message history, and related metadata to send messages, manage preferences, provide support, verify consent, maintain security, and comply with legal obligations.

Mobile opt-in data, SMS consent, and phone numbers collected for SMS messaging purposes are not shared with third parties or affiliates for marketing or promotional purposes. This restriction includes text messaging originator opt-in data and consent. Plainfax may share this information with service providers that help deliver messages, operate the messaging program, prevent fraud, provide customer support, or comply with law, but only for those permitted purposes.

6. Data Retention

Plainfax retains information for as long as reasonably necessary to provide the service, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, maintain security, and enforce agreements. Retention periods may vary based on the type of information and the reason it is held.

7. Security

Plainfax uses reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and Plainfax cannot guarantee absolute security.

8. Your Choices

Depending on your location and the features available through the service, you may have choices or rights related to your information, including the ability to access, correct, delete, export, restrict, or object to certain processing of your information. You may also be able to opt out of certain communications, reply STOP to supported SMS messages, or adjust device and browser settings.

9. Children's Privacy

The service is not intended for children under the age required by applicable law. Plainfax does not knowingly collect personal information from children. If you believe a child has provided personal information through the service, use the contact method provided on this page so the information can be reviewed and deleted if appropriate.

10. International Use

Information may be processed and stored in countries other than the country where you live. Those countries may have privacy laws that differ from the laws in your jurisdiction. By using the service, you understand that information may be transferred to and processed in other locations.

11. Third-Party Links and Services

The service may contain links to third-party websites, applications, or services. Plainfax is not responsible for the privacy practices, content, or security of third-party services. You should review the privacy policies of any third-party services you use.

12. Changes to This Policy

Plainfax may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on this page. Continued use of the service after changes become effective means you acknowledge the updated policy.

Contact

Questions about this page may be sent to support@plainfax.com.